Refund and Cancellation Policy

1. Introduction and Scope

This Refund and Cancellation Policy ("Policy") governs all requests for refunds, cancellations, and billing disputes relating to paid Subscriptions to the Gostify platform, operated by White Town LLC ("Company," "we," "us," or "our") at https://www.gostify.app/.

This Policy applies to all Customers who have purchased or are currently subscribed to a paid Gostify Subscription, regardless of geographic location. Where applicable law in your jurisdiction provides additional rights that exceed those described in this Policy, those legal rights are not limited by this Policy.

By subscribing to the Gostify Service and completing payment, you acknowledge that you have read, understood, and agreed to the terms of this Policy. This Policy is incorporated by reference into the Gostify Terms of Service.

All billing and payment processing is handled through Stripe, Inc. Subscription fees are charged in United States Dollars (USD). Currency conversion costs, foreign transaction fees, or bank charges imposed by your financial institution are not within our control and are not refundable by White Town LLC.

2. Subscription Model Overview

Gostify operates on a recurring monthly subscription model. As of the Effective Date of this Policy, a single subscription plan is offered at $9.90 USD per month, inclusive of all platform features. The Subscription renews automatically on the same calendar day each month (the "Renewal Date") unless cancelled prior to that date in accordance with Section 3.

The Subscription provides immediate access to the full Service from the date of initial activation, including AI assistant deployment, unlimited guest messaging, analytics, multilingual support, and all other features described on the Gostify website. Because access to the Service begins immediately upon payment, the terms of this Policy reflect the digital nature of the Service and the costs incurred upon activation.

No physical goods are delivered as part of the Gostify Subscription. All features and deliverables are digital in nature, accessed via the Platform and the Customer\'s unique subdomain. The QR code provided to Customers is a digital asset delivered electronically.

3. How to Cancel Your Subscription

3.1 Cancellation Process

You may cancel your Subscription at any time, without penalty, through one of the following methods:

• Self-service cancellation: log into your Gostify account, navigate to account settings or billing settings, and select the option to cancel your Subscription. The cancellation will be confirmed immediately via email.
• Email cancellation: send a cancellation request to info@gostify.app from the email address associated with your account. Include your account name or registered email address in the request. We will process your cancellation within one (1) business day and confirm via email.

3.2 Cancellation Timing and Access

Cancellations take effect at the end of the current billing period. This means:

• If you cancel before your Renewal Date, your Subscription remains active and you retain full access to the Service until the end of the paid period.
• You will not be charged for the next billing cycle following cancellation.
• No partial refunds are issued for unused days remaining in a billing period after cancellation, except as provided in Section 4.
• After the billing period ends, your account will be deactivated and your AI assistant subdomain will become inactive. Customer Content and configuration data will be retained for thirty (30) days to allow for potential reactivation, after which it will be permanently deleted in accordance with our Privacy Policy.

3.3 Reactivation After Cancellation

If you wish to reactivate your Subscription after cancellation, you may do so at any time by logging back into your account and restarting a Subscription. If reactivation occurs within thirty (30) days of cancellation, your previous configuration data may still be available. After thirty (30) days, data is deleted and a new setup will be required.

3.4 Effect on AI Assistant

Upon cancellation and deactivation at the end of the billing period, your AI assistant subdomain (name.gostify.app) will no longer respond to Guest queries. Any QR codes previously distributed that link to the subdomain will direct Guests to an inactive or error page. You are responsible for updating or removing any distributed QR codes upon cancellation.

4. Refund Policy

4.1 General Policy — No Refunds for Completed Billing Periods

All Subscription fees paid to White Town LLC are non-refundable under normal circumstances. Because the Service is digital and access is granted immediately upon payment, completed billing periods are not eligible for refunds, including in cases where:

• You did not use the Service or did not log in during the billing period
• You forgot to cancel before the Renewal Date
• You no longer need the Service or have found an alternative solution
• Your property was not actively renting guests during the billing period
• You were dissatisfied with the features, AI response quality, or performance of the Service, except where covered by the service failure provisions in Section 4.3

This no-refund policy reflects the nature of the Service: infrastructure, AI processing resources, and subdomain availability are provisioned and maintained for each active Subscription regardless of whether the Customer actively uses the Service in a given month.

4.2 Free Trial Period

Where a free trial is offered to new Customers, no charges are made during the trial period. If you do not wish to continue with a paid Subscription, you must cancel before the end of the trial period. If you fail to cancel before the trial expires, the first Subscription payment will be charged on the day the trial period ends. Charges made after a trial period expires are subject to the general refund policy in Section 4.1 and are not automatically refunded.

We will send a reminder notification prior to the end of any free trial period where technically feasible. However, it is your responsibility to cancel before the trial ends if you do not wish to be charged. If you believe a trial-to-paid conversion charge was made in error, contact us within seven (7) days of the charge at info@gostify.app and we will review your case on a discretionary basis.

4.3 Refunds for Service Failures

A refund or account credit may be considered, at our sole discretion, in the following exceptional circumstances:

• Extended platform outage: the Gostify Platform was completely unavailable and non-functional for a continuous period of seventy-two (72) hours or more within a single billing cycle, due to a failure attributable to White Town LLC and not to a third-party service provider, force majeure event, or maintenance activity communicated in advance.
• Activation failure: we failed to activate your AI assistant within seven (7) business days of your completed setup submission, provided that your submission was complete and accurate, and we did not notify you of any issue requiring additional information.
• Billing error: you were charged an incorrect amount due to a billing system error on our part, or you were charged after a confirmed cancellation.

To request a refund under this Section, you must submit a written request to info@gostify.app within thirty (30) days of the event giving rise to the claim. Your request must include: your account email address; a description of the service failure or error; the date(s) affected; and any supporting documentation. We will investigate and respond within ten (10) business days.

Approved refunds under this Section will be issued as a credit to the original payment method via Stripe. The amount of any approved refund or credit will not exceed the Subscription fee paid for the billing period in which the failure occurred. Refunds under this Section do not entitle you to compensation for any indirect, consequential, or business losses.

4.4 Discretionary Refunds

Outside of the circumstances described in Section 4.3, White Town LLC may, entirely at its discretion, consider refund or credit requests submitted in good faith. Such discretionary consideration does not create an obligation, precedent, or policy of refunding in similar future circumstances. Factors we may consider include the duration of the Customer\'s relationship with us, the nature of the request, the timing of the cancellation relative to the billing cycle, and any extenuating circumstances communicated by the Customer.

Discretionary refund requests must be submitted to info@gostify.app within fourteen (14) days of the charge in question and will be reviewed on a case-by-case basis.

4.5 EU Consumer Rights

If you are a consumer located in the European Union or European Economic Area, you may have a statutory right of withdrawal (right of cancellation) under the EU Consumer Rights Directive (2011/83/EU) or equivalent national legislation. Under this right, consumers generally have fourteen (14) calendar days from the date of purchase to withdraw from a digital services contract without providing a reason.

However, under Article 16(m) of the Consumer Rights Directive, the right of withdrawal does not apply to digital content or digital services where performance has begun with the consumer\'s prior express consent and acknowledgment that the right of withdrawal is thereby lost. By completing your Gostify Subscription and beginning use of the Service (including accessing your account dashboard or subdomain), you expressly consent to the immediate performance of the Service and acknowledge that you lose your statutory right of withdrawal upon commencement of the Service.

If you have not yet accessed or used any part of the Service following purchase, you may be entitled to withdraw within fourteen (14) calendar days of purchase. To exercise this right, contact us at info@gostify.app before accessing the Service. Nothing in this Policy limits any mandatory rights you have under the law of your country of residence that cannot be excluded by contract.

4.6 UK Consumer Rights

If you are a consumer located in the United Kingdom, similar provisions apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By consenting to the immediate commencement of the digital Service and acknowledging that you thereby lose the right to cancel, you waive the standard fourteen (14) day cancellation right. If you have not yet accessed the Service, contact us promptly at info@gostify.app.

5. Billing Disputes and Chargebacks

5.1 Disputing a Charge

If you believe a charge on your payment statement is incorrect, unauthorized, or does not correspond to an agreed Subscription fee, you must contact us before initiating a dispute with your bank or card issuer. To dispute a charge, email info@gostify.app with the following information:

• Your full name and account email address
• The date and amount of the disputed charge
• A clear description of why you believe the charge is incorrect
• Any supporting documentation, such as a screenshot of the charge or a prior cancellation confirmation

We will investigate all billing dispute requests and respond within ten (10) business days. Where we confirm that a charge was made in error, we will issue a refund to the original payment method via Stripe within five (5) to ten (10) business days of our confirmation, subject to Stripe\'s processing timelines.

5.2 Chargeback Policy

Initiating a chargeback or payment reversal with your bank or card issuer without first contacting us and allowing a reasonable opportunity to resolve the dispute is a violation of this Policy and our Terms of Service. Chargebacks initiated without prior contact may result in:

• Immediate suspension or permanent termination of your Gostify account
• Recovery of chargeback processing fees and administrative costs from you
• Restriction from creating future accounts on the Platform
• Referral to a collections process or legal action where the amount in dispute and circumstances warrant

We take payment disputes seriously and will always work in good faith to resolve legitimate billing issues. We ask that you extend the same good faith by contacting us before initiating any bank-level dispute.

5.3 Failed Payments

If a Subscription renewal payment fails due to insufficient funds, an expired card, or other payment method issues, we will attempt to process the payment up to three (3) times over a period of seven (7) days. During this period, your account will remain active. If all payment attempts fail, your Subscription will be suspended and access to the Service will be restricted until the outstanding balance is settled.

You will be notified by email of each failed payment attempt. It is your responsibility to ensure that your payment method on file is valid, current, and has sufficient funds or credit available to cover Subscription renewals. To update your payment method, log into your account and access the billing settings, or contact us at info@gostify.app.

Reactivation of a suspended account following non-payment requires settlement of any outstanding balance before access is restored. We do not provide retroactive refunds or credits for periods during which an account was suspended due to non-payment.

6. Account Termination by the Company

In the event that White Town LLC terminates your account for cause (including material breach of the Terms of Service, fraudulent activity, or violations of the Acceptable Use Policy), no refund will be issued for any remaining unused portion of your billing period, unless required by applicable law.

If White Town LLC terminates your account without cause (for example, due to a business decision to discontinue the Service), we will provide at least thirty (30) days\' written notice and will refund a prorated portion of any prepaid fees corresponding to the unused period beyond the notice date.

Termination of an account does not relieve you of any obligation to pay outstanding fees that accrued prior to the date of termination.

7. Price Changes and Billing Cycle Modifications

If we increase the Subscription price, we will provide at least thirty (30) days\' prior written notice by email before the price increase takes effect. The increased price will apply starting from the billing cycle following the notice period. If you do not wish to continue at the new price, you must cancel your Subscription before the new pricing takes effect, in accordance with Section 3.

If we introduce new subscription tiers or plans, existing Customers will be given the option to remain on their current plan or migrate to a new plan. Migration to a higher-priced plan will be prorated for the remaining days in the current billing cycle. Migration to a lower-priced plan will take effect from the next billing cycle.

8. Refund Processing and Method

All approved refunds will be processed to the original payment method used at the time of the transaction, via Stripe. We do not issue refunds by bank transfer, check, cash, or alternative payment methods unless the original payment method is no longer available, in which case we will contact you to arrange an alternative.

Processing times for approved refunds are as follows:

• Credit or debit card refunds: typically five (5) to ten (10) business days from the date of approval, depending on your card issuer\'s processing timelines.
• PayPal refunds (if applicable): typically three (3) to five (5) business days from the date of approval.

White Town LLC is not responsible for delays in refund processing caused by banks, card issuers, or payment processors. If you have not received an approved refund within fifteen (15) business days of our confirmation, please contact your bank or card issuer first, and then contact us at info@gostify.app if the issue remains unresolved.

Refunds are issued in USD. Where currency conversion was applied by your bank or card issuer at the time of the original charge, the refund will be processed in USD and your bank will apply the prevailing exchange rate at the time of the refund. Currency conversion differences are not compensated by White Town LLC.

9. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated to you via email at least fourteen (14) days before they take effect. Changes will not apply retroactively to charges already made. Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Policy.

The current version of this Policy is always available at https://www.gostify.app/. We encourage you to review this Policy periodically.

10. Contact Us

For all cancellation requests, refund inquiries, billing disputes, or questions about this Policy, please contact us:

White Town LLC

75 E 3rd St, Sheridan, WY 82801, United States

Email: info@gostify.app

Website: https://www.gostify.app/

We aim to respond to all billing and refund inquiries within three (3) business days.